When you need a Brooklyn drain cleaning service, there is a difference. Actually there are many differences. First and foremost in a clients list of priorities is who they are “inviting into their house”. Essentially when you call a service technician of any sort, you are inviting a stranger into your home. Consider that frequently drain cleaning issues occur when loved ones are home, and you are not.

But there are other issues to consider as well when making a hiring decision. What follows is a brief explanation of why Balkan Drain Cleaning is the service of choice for Brooklyn residents. Of course we also provide service in Queens, Manhattan, and the Bronx as well.

What does a “screened drain cleaning tech” mean to you?

Brooklyn drain cleaning

George is a member of Team Balkan

You may be surprised to know that many, if not most, drain cleaning companies do not screen their technicians. But what exactly does screening mean? In the case of our  technicians it means that we put a priority on the persons character and past personal history. We are able to train a technician with our in-house processes, but we cannot change who they are.

  • All Balkan employees are screened as follows:
  • A detailed background check.
  • A drug and alcohol screen.
  • A detailed department of motor vehicle drivers history.
  • Past employers are contacted for verification.
  • A one month probationary period under careful supervision.

We take careful precautions before we send someone into you house. We accept your “invitation” as a serious responsibility. In addition our technicians are informed, clean, and neat. Our technicians do not leave you with a mess as a reminder you had a clog.

Guaranteed Brooklyn drain cleaning response time

We know that all too often homeowners are left waiting in their house for service that never arrives, or arrives well after the promised time. Because we are in constant contact with our technicians, and our fleet is GPS controlled, we can make the following promise:

“If we do not arrive within one hour of the promised time you will receive 25% off of our regular price, no questions asked.”

This promise is aided by the fact our fleet of commercial vans is able to park in  “commercial parking only” areas. While on th3e other hand, and quite uniquely, another portion of our fleet is set up to be legally driven on the non-commercial parkways of NYC. This ensures the fastest service at all times, especially for our Brooklyn drain cleaning clients.

Read our drain cleaning reviews

Frequently when it comes to Brooklyn drain cleaning services, or throughout NYC for that matter, a company’s reviews might not match what they promised. At Balkan we put our energy into providing a great all-around service, not into getting “our foot in the door”. As a result our drain cleaning clients have a much higher satisfaction rate.

We urge you to read the reviews of our drain cleaning service, and our core sewer and water main company Joseph L. Balkan Inc. Look us up on Google, AngiesList, etc. Great reviews do no occur by accident. As an example, here is a recent AngiesList review:

“Excellent service, I called Balkan at 6pm after finding my basement bath tub drain extremely backed up. George responded a few hours later and provided excellent customer service and cleared my line in less than an hour.  George was very friendly and gave a lot of insight on the issue and how the houses drain line work.  The price was quoted before any work started.  The quote was very reasonable and there was no “emergency” or “after hour” fee. Great service at a great value,  I would highly recommend and use again.”

Having the right equipment matters

All of the trucks in our fleet are equipped with state of the art equipment, spearheaded by Spartan Drain cleaning machines.  Our trucks themselves are carefully maintained by in-house mechanics.

The last thing a client needs to hear is that the drain cleaning machine on the truck is too small, or the truck itself broke down. The Balkan tradition of service is built on over 60 years of integrity and honesty.

Having talented technicians matters even more

Besides screened and uniformed technicians, they are talented as well. There have been numerous occasions where a Balkan drain technician cleared a stoppage that other sewer services could not clear. This is part of our culture. All technicians are held accountable, and to high standards of conduct and performance. When you add it all up, it is “The Balkan Value Statement“. That is what great customer service is all about.